Terms of Business

Dedication to Service

We are dedicated to offering our customers exquisite service. We are always ready to help you with whatever you need at manadaluparia.com – distancing ourselves from the typically impersonal nature of online retail.

You are dealing directly with the winery, with no intermediaries – logistics and delivery is direct, quick and personal.

Let us help you select your wines

Our range aims to help you discover new wines although, in addition, our team is always on hand to help you choose wines to suit your tastes, preferences and needs.

Payment methods     

One of the concerns with online shopping is payment. To give you peace of mind and to minimize risks, we offer alternative methods of payment.

Products and delivery charges may be paid for by credit card or bank transfer.

Credit Card

To pay by credit card, the User must follow the instructions shown in the purchasing form: providing the type of card, card number, expiry date and card security code (CVV).

Credit cards currently accepted are: VISA. We cannot currently accept debit cards such as: MASTERCARD

Cardholders are responsible for the transactions made on this website.

Bank Transfer

To pay by bank transfer, the User must select the “Bank Transfer” option in the purchasing form and continue with the normal purchasing process. Manadaluparia.com will contact you to indicate the procedure to follow in order to complete the purchase.

Receipt of Money

It is understood that the purchase contract is not formalized until manadaluparia.com have received payment for the full amount of the order.

Security

As an electronic payment system, manadaluparia.com is affiliated with an e-commerce payment gateway of a bank in the state of Spain. All data supplied to complete the purchase are encrypted following SSL (Secure Socket Layers) protocol to guarantee maximum security.

Customer Support by telephone and e-mail

We attend to our customers and their orders, by telephone or by e-mail, in the following languages: Spanish, English. We have ample office hours – from Monday to Friday, morning and afternoon.

Special Services: Gifts, urgency…

You can rely on us to make your gifts special, to organize urgent deliveries if and when required, or to receive your wines while travelling in other countries.

Quick, Safe Delivery

Our accumulated logistics experience allows us to work with some of the best logistics companies in the market, offering a quick delivery service at a very reasonable price.

We ship to Spain (Peninsula and Balearic Islands) within 72 hours after email confirmation.

Quick to deliver

The integration of our computer systems with those of the transport companies we work with allows us to anticipate any type of incidence which may affect delivery of an order and be able to manage it as effectively as possible with the collaboration of our correspondents.

In addition, our customers can monitor their delivery directly from the transport company websites, to know the current state and whereabouts of their delivery from the moment it leaves our store to its arrival at its destination.

Delivery Safety and Return Guarantee

Manadaluparia.com sends its orders in specially designed recyclable cardboard packaging to protect bottles during transport and to minimize risk of breakage. All our shipments are guaranteed and are insured against loss or breakage.

In the event of breakage in transport, manadaluparia.com is responsible for its recovery and will prepare a new shipment immediately. Similarly, we offer the possibility to return or replace your order, partially or in its entirety, in the event that the wine received were not in good condition within 48 hours from the order reception.

Viña Luparia

To ensure that our wines are enjoyed responsibly, we must confirm that you are of legal age to purchase and consume alcohol in your country of residence. In the absence of legislation about this topic, you must be over 18 years.